When Ofichem started to expand its activities in the early 2000s, it took on part ownership of Incopharm, a trading company for API’s for the human and veterinary markets. With offices in Hamburg and Moscow, it specialises in the Eastern European, Baltic, Belarus and Russian markets.
For Incopharm, it is the connection with its clients and suppliers that makes the company stand out in the market. There’s an emphasis on maintaining longstanding relationships and this has resulted in a high level of trust and commitment with clients and suppliers alike. It means Incopharm is able to deliver a prompt reliable service whilst assuring regulatory requirements are fully adhered to.
In addition to sourcing quality API’s, Incopharm also offers its clients ingredient analyses carried out by its sister company Lab Ofichem and third party audits carried out by Ofidit. It’s an additional service that complements Incopharm’s client support throughout the purchasing process; from processing documents to quality control and logistics.
Ofichem Group’s Logistic department plays an important role in the buying and selling of API’s. Sending products is one of its tasks, but it is also partly responsible for purchasing.
The warehouse of Ofichem Group provides the necessary documentation for products that are sent to customers. At the end of 2011, the warehouse was completely renovated and has a storage space of more than 4000M2. The warehouse is temperature conditioned and is equipped with ADR areas, loading docks, a quarantine area and a sample area. The warehouse is suitable for future GDP distribution.
Fast and comprehensive information
Through direct communication with customers Ofichem is able to deliver just-in-time. Their goal is to inform customers as soon as possible about shipments. If there is a delay or any changes then they will contact you directly.
Customer satisfaction survey
From the most recent customer satisfaction survey, it has emerged that the prompt delivery of products from stock is one of Ofichem’s strongest points. The so called one-stop-one-shop principle. At Ofichem you can order various products in one go, keeping transport costs low.
If you have any questions about your order or would you like more information about the Logistic department, please contact us.
IT’S INCOPHARM’S LONGSTANDING RELATIONSHIPS WITH ITS CLIENTS AND SUPPLIERS THAT MAKE IT STAND OUT IN THE MARKET